Terms and conditions

Rules for buying tiles and sanitary ware and agreeing bathroom work. Effective from 1 December 2026.

In short

We order goods from the manufacturers for you, based on a price quote that you confirm.
You pay a 50 % deposit on order, or 100 % in advance for delivery to your address.
Tiles take at least 2 weeks, sanitary ware 1 to 6 weeks.
If you order remotely (by e-mail or phone), as a consumer you may withdraw within 14 days of receiving the goods. Purchases made in the showroom carry no statutory right of withdrawal.
You can claim defects within 24 months of receipt; we settle claims within 30 days.
Bathroom renovations and 3D designs are agreed in a separate written contract for work.

Who we are and what these terms cover

Seller and contractor
EDEN koupelny s.r.o., registered office Sevastopolská 378/16, 101 00 Prague 10 – Vršovice, Company ID 28169425, VAT CZ28169425, registered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 130244, data box 7w52zn9, e-mail info@eden-koupelny.cz, phone +420 724 211 407

These terms and conditions govern purchase contracts for tiles, sanitary ware and other goods, and contracts for work, concluded in our showroom or remotely (by e-mail or phone), under Section 1751 of the Czech Civil Code (Act No. 89/2012 Coll.).

They apply to consumers. With businesses we follow the contract and the Civil Code, and these terms apply reasonably, except for provisions the law grants to consumers only. Provisions of a contract take precedence over these terms.

We are not an online shop. Goods and prices on the website are for information only; no contract is concluded on the website.

This is a translation. The Czech version of the terms is binding.

How a contract is made

Send an enquiry via the form, by e-mail or phone, or visit the showroom.
We prepare a price quote: type and quantity of goods (tiles in full boxes), price including VAT, delivery price and expected delivery date.
The contract is made when you confirm the quote in person or by e-mail. Remote orders are confirmed by e-mail together with a deposit invoice.
Once the deposit is paid, we order the goods and confirm the delivery date.

Contracts are concluded in Czech or, on request, in English. We archive the contract electronically and send you a copy on request.

Price and payment

Prices in the quote include VAT. Manufacturer prices change; the price in the confirmed quote applies.

A 50 % deposit is paid on order. For delivery to your address or collection from an external warehouse, 100 % is paid in advance.
You can pay in cash at the showroom or by bank transfer to the account on the invoice.
The balance is due on receipt of the goods unless agreed otherwise.
We issue a tax invoice after payment and send it by e-mail or hand it over with the goods.

Ownership passes to you on payment of the full price.

Delivery and receipt

Lead time: tiles at least 2 weeks (orders close on Friday; goods are usually in stock in the third week), sanitary ware 1 to 6 weeks. The date is binding once confirmed by the manufacturer. If delivery is delayed, we let you know and agree a new date. If goods become permanently unavailable, we may withdraw from the contract and refund everything you paid.
Collection: smaller quantities (up to 10 m²) at the showroom in Vršovice, larger ones from warehouses in Prague-Vysočany or Prague-Modřany.
Transport: throughout the Czech Republic, over 15 m² also to Slovakia. The price is in the quote; for most tiles over 10 m² delivery is free (not an entitlement). Delivery of sanitary ware is charged as agreed.
Receipt: check the shipment on receipt. Record any damage on the carrier's delivery note and send us photos. Risk of damage passes to you on receipt.
If you refuse to take delivery without reason, we may charge reasonable storage costs.

Withdrawal from the contract

Remote or off-premises orders

As a consumer you may withdraw without giving a reason within 14 days of receiving the goods, or of the last delivery if there are several (Section 1829 of the Civil Code). Send us a notice within that period by e-mail to info@eden-koupelny.cz or by post to the showroom; you can use the form below.

Return the goods to the showroom within 14 days of withdrawal, at your cost. Tiles cannot be returned by post because of their weight; we will estimate the transport cost in advance on request.
We refund the money within 14 days of withdrawal by the same means you paid. We may withhold it until you return the goods or prove you have sent them.
You are liable for any loss in value caused by handling the goods beyond what is needed to examine them.

Withdrawal is not possible for goods made or adapted to your specification, such as made-to-measure shower screens or goods cut to size, or for goods inseparably mixed with other items, such as tiles already laid (Section 1837 of the Civil Code).

Showroom purchases

The law gives no right of withdrawal for purchases made in the showroom. Goods bought there cannot be returned or exchanged unless agreed otherwise; tiles also differ by batch and calibre. Your rights for defects are not affected.

Withdrawal form

To: EDEN koupelny s.r.o., Sevastopolská 378/16, 101 00 Prague 10 – Vršovice, info@eden-koupelny.cz

I hereby give notice that I withdraw from the contract for the purchase of the following goods: …
Ordered on / received on: …
Name: …
Address: …
Bank account for the refund: …
Date and signature (paper form only): …

Claims and rights for defects

We are liable for the goods being free of defects on receipt. You can claim a defect within 24 months of receipt. A defect appearing within one year of receipt is presumed to have existed on receipt.

Make a claim at the showroom or by e-mail to info@eden-koupelny.cz, ideally with photos and proof of purchase. We confirm when you made the claim, what it concerns and how you want it settled.
You may ask for repair or replacement. If that is not possible, we refuse it or it fails within a reasonable time, you are entitled to a reasonable discount, or to withdraw from the contract for a defect that is not minor.
We settle the claim and inform you in writing without undue delay, within 30 days at the latest, unless we agree a longer period.
We are not liable for defects you knew about at purchase, defects you caused yourself or by improper installation, or normal wear. For goods sold at a discount because of a defect, we are not liable for that defect.

A quality guarantee applies only if stated on the receipt or in the manufacturer's documentation.

Tiles and sanitary ware – good to know

Tile dimensions and shades have tolerances under ČSN EN 14411. The shade may differ from the showroom sample and from catalogue photos.
Order from one batch with an allowance for cutting. Goods ordered later may come from a different batch.
Report visible defects (shade, size, glaze, wrong item) before laying. Do not lay a tile with a visible defect.
Have tiles laid and fixtures installed professionally and according to the manufacturer's instructions. Do not use wall tiles on floors.
Install baths, shower trays and enclosures so they can be removed without breaking tiles. We recommend a dirt filter on the water supply for taps.

Bathroom renovations and 3D designs

Bathroom renovations, plumbing and heating work and 3D designs are agreed after a personal meeting in a separate written contract for work, stating the scope, price, date and deposit. These terms apply to it reasonably; the contract takes precedence.

We are liable for defects of the work under Section 2615 et seq. of the Civil Code. For a 3D design we need correct documents and measurements; we are not liable for defects caused by incorrect documents you provide.

Complaints and out-of-court dispute resolution

Send complaints to info@eden-koupelny.cz; we will deal with them and reply by e-mail.

If we cannot resolve a dispute by agreement, as a consumer you may apply for out-of-court resolution to the Czech Trade Inspection Authority: coi.gov.cz/informace-o-adr.

Consumer protection is supervised by the Czech Trade Inspection Authority, data protection by the Office for Personal Data Protection. We trade under a trade licence; trade inspections are carried out by the competent trade licensing office.

Personal data

We process personal data according to our privacy policy. We send marketing messages only with your consent, or to you as our customer about similar goods and services. You can unsubscribe at any time. Cookie information is in our cookie policy.

Final provisions

Contracts are governed by Czech law. This choice of law does not deprive you as a consumer of the protection given by the law of your country of residence.
We are not bound by any codes of conduct.
We may change these terms. A concluded contract is governed by the version in force on the day it was concluded.
If any provision is invalid, the others remain in force.
These terms are effective from 1 December 2026 and replace the terms effective from 1 December 2021.