Privacy policy
Controller
EDEN koupelny s.r.o., registered office Sevastopolská 378/16, 101 00 Prague 10 – Vršovice, Company ID 28169425, VAT CZ28169425, registered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 130244, data box 7w52zn9, e-mail info@eden-koupelny.cz, phone +420 724 211 407.
What data we process
- From the quote form: name, e-mail, phone, city or district, bathroom size, message and the service you are interested in.
- From e-mail and phone: the information you give us.
- From website analytics: only with your consent, see our cookie policy.
Purpose and legal basis
We process quote data to reply to you and prepare an offer. Analytics and advertising only with your consent.
Recipients and processors
- Web3Forms – delivers the quote form to our e-mail.
- WEDOS Internet, a.s. – domain, web hosting and e-mail, data centres in the Czech Republic.
- Cloudflare, Inc. – website delivery (CDN) and attack protection; data may be processed in the EU and in the USA.
- Ahrefs Pte. Ltd. (Singapore) – statistics on visits by search engine and AI crawlers (Bot Analytics). For each request to the website, the page address, IP address, browser identification, referring page and status code are passed on; Ahrefs discards records about people and keeps data about bots only. Legal basis: our legitimate interest in website security and search visibility (Art. 6(1)(f) GDPR). Data may be transferred outside the EU.
- With consent: Google (Analytics, Ads), Microsoft (Clarity), Seznam.cz (Sklik), Ahrefs (Web Analytics).
Analytics and marketing tools
We run these tools only with your consent (Art. 6(1)(a) GDPR and Section 89(3) of Czech Act No. 127/2005 Coll.). You can withdraw consent at any time in the .
- Google Tag Manager (Google Ireland Ltd.) – loads the other tools after consent and stores no data itself.
- Google Analytics 4 (Google Ireland Ltd.) – visitor statistics, kept for 14 months, data sharing and Google signals off.
- Microsoft Clarity (Microsoft Ireland Operations Ltd.) – session recordings and heatmaps; form field content is masked and not stored.
- Ahrefs Web Analytics (Ahrefs Pte. Ltd.) – visitor statistics without cookies.
- Google Ads, Sklik – conversion measurement and advertising, only with marketing consent.
Google, Microsoft, Cloudflare and Web3Forms may transfer data to the USA under the EU–US Data Privacy Framework and standard contractual clauses.
Retention
We keep personal data only for as long as strictly necessary. A quote request that does not lead to an order is deleted as soon as we no longer need it to handle the request. Contract data is kept for the term of the contract and the limitation period; accounting and tax documents for the periods required by law (accounting records 5 years, tax documents 10 years). Analytics data is kept for 14 months.
Your rights
You have the right to access, rectification, erasure, restriction, portability, to object and to withdraw consent at any time. You may complain to the Czech Office for Personal Data Protection (uoou.gov.cz). Write to info@eden-koupelny.cz.